Update WebApp
Please ensure your Zone is running the latest version of WebApp before conducting further troubleshooting. See WebApp - Updating Firmware for details.
Unable to connect to WebApp
Check the colour of the Power LED on the front panel to confirm if Zone is connected to a network.
- Power LED white - Zone is connected to a network
- Power LED Green - No network connection has been detected. Check connections
- If flashing green, Zone is still searching for network connection.
If you have not set a custom mDNS name for WebApp, enter optimalaudio.local into your browser or the IP address of the unit (if known).
If you do not know either of these, you can check them in the system information (sysinfo.txt) file found on the Zone's SD card.
Note - the sysinfo.txt file will only appear if you are running the latest version of WebApp. See WebApp - Updating Firmware
DC Fault in amp channels
WebApp has detected a fault in one of the pairs of amplifier channels on a Zone 4P or 8P. Power cycle the unit, check that the output in question is working. If there is no output please contact your distributor/installer. Distribution partners should refer to the support link from their account manager.
Constant Connecting/Syncing message
WebApp can be stuck in a loading loop if there are too many client configuration files stored on the SD card. This can be caused if a large number of devices have connected to WebApp or if you are launching WebApp through a 3rd party browser application that does not store cookies.
To resolve this issue, remove the SD card from the Zone and insert it into your computer. In the SD card folder and navigate to User > clientConfig. Delete the clientConfig folder. You will need to re-do any client settings when re-connecting to WebApp.