Blue LED
Talk 8 is only supported on WebApp versions 1.5.0 and above. For a full guide on updating WebApp, please see WebApp - Updating Firmware.
If your Zone is operating the latest WebApp version, ensure that the CAT 5 cable from the Talk 8 is connected to the ZONE locking RJ45 connector input and the other end is connected to one of the Paging Station ports on the rear panel of the Zone unit - see Talk 8 - Connecting and Updating Firmware.
Microphone not working
Check that the microphone is securely inserted into the XLR port on the top of Talk 8. The XLR socket is latching so the Mic 1 cannot be pulled out accidentally when handled.
If you are using a 3rd party condenser microphone, ensure that the 48v phantom power button is pushed in. Finally, check the level Mic Gain pot on the rear of Talk 8 and your routing/levels in WebApp. Talk 8 microphone level in WebApp is controlled under Settings > Microphones > Paging Mic 1/2.
LED stays green
The Talk 8 LED indicator will remain green while the unit is connected to a computer via USB-C. Safely eject the Talk 8 from your computer and disconnect the USB-C cable. Talk 8 will now check for any file updates and send them to the Zone, then boot to the white LED.
If the green light remains after disconnecting the USB-C cable, disconnect and reconnect the CAT5 cable and allow Talk 8 to boot. If the issue persists, please contact technical support.
No connection - LED flashing blue and red
Talk 8 LED will flash blue and red if a firmware update has failed. If this happens, power cycle the Zone.
This LED sequence will also occur if Talk 8 is receiving power, but not receiving connection from a Zone. For example, if Talk 8 has been plugged into any RJ45 port other than the two specified Paging Station inputs on the Zone rear panel.
As a care point, always ensure Zone is powered down before connecting any controllers to their respective ports. 'Hot plugging' the RJ45 ports while Zone is powered on can on rare occasions cause shorting and damage to the socket, which can cause loss of connection.
Uploaded file not showing in announcements page
Custom files uploaded to Talk 8 must meet certain conditions to be accepted by our software.
The audio files must be .wav format, either 44.1kHz or 48kHz sample rate, up to two channels and a 16bit depth. Talk 8 will not accept any other audio formats.
To check this information on
Path length must not exceed 85 characters and can be a maximum of two folders deep. The file name itself must not exceed 35 characters.
The example below shows a file with two sub-folders with a path is 49 characters in length and is accepted by Talk 8.
E.g. /Custom-Announcements/Sub-Folder/announcement.wav
USB storage not mounting
If Talk 8 is connected to a computer via USB-C, but is not showing as a connected storage device please try the following.
Correct power source
Ensure that Talk 8 is being powered from a Zone controller by connecting a CAT5/6 cable from the Talk 8 'Zone' port to a 'Paging Station' port on the rear of the Zone. Talk 8 cannot be bus-powered by USB alone.
Disable User Edits setting
If Talk 8 is not connecting as a storage device, user edits have been disabled in WebApp. Open WebApp and navigate to Settings > Paging Stations and select the connected Talk 8. Uncheck the 'Disable User Edits' box. You will need to disconnect then reconnect the Talk 8 USB.
Try another USB-C cable
If you are still experiencing connection issues please try another USB-C cable. Some USB-C cables are designed to carry power for charging devices only and will not carry data.